Westering








Unlock Codes


Please read the following information carefully before contacting us for assistance with unlock codes:

Why is an Unlock Code required for Westering software?
In order to prevent software piracy and to protect the investment in application development, Westering provides each registered customer with a unique Unlock Code. This allows the registered customer to use the software on their personal Palm OS device.

How does the Unlock Code work?
When purchasing software through Handango or PalmGear, you are prompted to enter the HotSync ID that has been assigned to your Palm OS device. Westering use this HotSync ID (or User Name) to generate an Unlock Code for your personal Palm OS device.

What should I do if my Unlock Code does not work?
The Unlock Code is case, space and punctuation mark sensitive, so a different code would be generated for "George W. Bush" versus "George W Bush" or "george w. bush".

If you did not register your HotSync ID exactly correct, then you will have received a code that generates an "Invalid code - try again" message.

In this situation, please send an e-mail with all the following information from the Security screen (see example at left) to webmaster@westering.com :

(a)
Application eg: Spanish Verbs
(b)
Database eg: Extended
(c)
User Name eg: George W. Bush

Make sure that you type the User Name exactly as it is shown on your Palm screen. Plus, let us know when and where you purchased the software.

Once we have all of this information, we will immediately generate a new Unlock Code for you.
 Copyright (C) Westering Ltd - All rights reserved - Page last updated on July 28, 2006.